Refund Policy

Return & Exchange

We want you to be satisfied with your purchase. Therefore, whenever you shop at yacaia.com you have the opportunity to return the goods within 30 days. The goods needs to be returned in original condition and that means not being worn or used. The return should include the original packaging and brand labels. If an item delivered is faulty, we will cover the return postage. Due to hygiene reasons underwear cannot be returned. Of course, if there is a manufacturing fault with your garment you are welcome to return the items back to us for a full refund.

Please note that it is the customer's responsibility to manage any local import taxes or duties upon delivery, as well as any related taxes, duties, or service charges for returns. Any additional costs incurred from the return will be deducted from your refund.

Return postage

In advance of any returns, please contact return@yacaia.com with your return request. When your return request have been confirmed, we will provide you with a DHL postal slip to secure your return to the final destination. Customer will be responsible to cover the return freight cost, and it will therefore be deducted from your total refund amount. In cases where you exchange a product and have the right to be compensated by us (wrong product delivered or if the product in some way is broken or faulty) we offer you free return postage. Note that it is the customer who is responsible for ensuring the goods are returned in the same condition as when leaving yacaia.com.

If you paid using a credit/debit card the refund will go onto the same card. Remember that the refund will register on the same day as when you made the purchase so you will need to check your transaction record to confirm you have received the refund. It can take up to 30 days to receive your refund.

Return Address

YACAIA AS, Nedre Banegate 28. 4014 Stavanger, NO.
return@yacaia.com