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Terms and Conditions


Payment

At YACAIA you can pay with VISA, Mastercard, American Express, Discover, JCB, Dineres Club, Apple Pay, Google Pay and PayPal. When you place an order at YACAIA, your payment method is typically authorized immediately. However, the actual charge to your account may not occur until your order is processed and fulfilled, which can take approximately 48 hours. All orders are charged in Euros (€).


Duties & Tax

For orders shipped outside of Norway, the Norwegian VAT (25%) will be automatically deducted at checkout to account for your local import taxes, which vary by country. Please be aware that local customs duties or import taxes will apply depending on your country's regulations. These additional charges are not included in your payment to YACAIA and are the responsibility of the customer to pay directly to the relevant authorities upon delivery.


Delivery

Once your order is confirmed, it should arrive within 3 working days. Please note that delivery times can vary by country due to local customs processes, which may cause delays. You'll receive a notification from DHL when your package is on its way. If a shipment isn't collected within 14 days, it will be returned to us. Return freight costs and any additional charges incurred due to this return will be deducted from your refund. You can request a new shipment for an additional fee. We recommend that you personally receive your package from the DHL courier. Choosing alternative delivery options, such as 'leave at the door,' is at your own risk.


Refund Policy

Whenever you shop at yacaia.com you have the opportunity to return the goods within 30 days. Customer will be responsible to cover the return freight cost, and it will therefore be deducted from your total refund amount. In cases where you exchange a product and have the right to be compensated by us (wrong product delivered or if the product in some way is broken or faulty) we offer you free return postage.


Personal data policy

To enter into an agreement with YACAIA, we require the following information from you:

  • Name
  • Address
  • Phone Number
  • E-mail

We collect and register your personal data for the purpose of delivering goods.

Personal information provided by customers during purchase is stored for five years, after which it is deleted. We do not share your information with third parties.

With your consent, we may also send you emails with updates about our store, new products, and promotions.

As a registered customer with YACAIA, you have the right to object to the registration of your data. You also have the right to access the information we have registered about you. These rights are protected under the Personal Data Act, and any inquiries regarding this should be directed to YACAIA via email at post@yacaia.com.

At YACAIA, we comply with the General Data Protection Regulation (GDPR), which took effect on May 25, 2018. This compliance includes the collection and storage of general personal data such as your name, email, and phone number.

If you have any questions or concerns, please feel free to contact us at post@yacaia.com.